At Bong Luchcha, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 7-day replacement and return policy.
2. Return Eligibility
You may return items within 7 days of receiving your order if:
The item is unused, in its original condition, and in the original packaging.
The item is not damaged or altered.
The return is accompanied by the original receipt or proof of purchase.
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping: Once your return is authorized, you will receive instructions on how to send the item back to us. You are responsible for the return shipping costs unless the item is defective or incorrect.
4. Replacement Process
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to request a replacement.
We will cover the cost of shipping for the replacement item.
5. Refunds
Refunds will be processed after we receive and inspect the returned item.
If eligible, the refund will be issued to your original payment method within 7-10 business days.
Shipping charges are non-refundable, except in cases where we have made an error or sent a defective item.
6. Contact for Refund-Related Issues
For any issues related to refunds, please reach out to us:
We may update this Replacement & Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.
8. Contact Us
If you have any questions or concerns about our Replacement & Return Policy, please contact us at:
